Moonbasa offers turnkey service for your brand to access this huge market, creating and supporting your own online “store within a store.”

Performance Marketing

  • Search Engine Optimization
  • Keyword Marketing
  • Display Advertising
  • Affiliate Advertising
  • Email Marketing.
  • Social Network Advertising and Engagement tactics

Regulatory Compliance

  • Assistance with managing requirements for operating in Mainland China
  • VAT invoicing
  • Banking Support
  • Assistance with Financial and Legal Reporting Requirements

Brand Store Support

  • Inventory status, account activity, and transaction data available on real time processing
  • Detailed reporting of unit shipments and returns, gross invoicing and all deductions
  • Translation Services
  • Customizable store format to reflect your brand story
  • Uploading of photos (photography service is available)
  • Merchandise assortment and pricing support
  • Special Event/Holiday sales preparation
  • Accommodation for excess inventory

China Consumer Insight

  • Provide brands with understanding of Chinese consumer’s underlying mindset, desires, aspirations, and motivations that trigger attitude and actions toward apparel purchasing


  • Assistance with customs clearance and international freight documentation for inbound products
  • Warehouse and inventory management
  • Returns Management including reverse logistics
  • Order Fulfillment
  • Pick, Pack and Deliver to 1,800 cities and provinces throughout
  • Mainland China
  • 48 Hour Guaranteed Delivery
  • Seven Day Return Policy

Customer Support

  • Dedicated representatives are trained to support your brand.
  • Tracking of all customer interactions
  • E-mail, chat, and toll-free telephone support.
  • Advanced, integrated call center open seven days a week